Privacy & Cookie Policy

1 INTRODUCTION

This document sets out the privacy policy of My Interior Designers ABN 89 117 954 336 (referred to in this privacy policy as ‘we’, ‘us’, or ‘our’).

For the purposes of applicable data protection law, (in particular, the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), the General Data Protection Regulation (EU) 2016/679 (the “GDPR”), your data will be controlled by us.

We are based in Germany and operate as a data controller established within the European Economic Area for the purposes of GDPR. We primarily serve clients in Australia and, accordingly, the Privacy Act 1988 (Cth) and the Australian Privacy Principles also apply to our handling of your personal information. This privacy policy is designed to comply with both frameworks.

This privacy policy applies whenever we collect your personal information and/or personal data (your personal data). This includes between you, the visitor to this website (whether directly as our customer or as personnel of our customer), and us, the owner and provider of this website and also where we are directed by a third party to process your personal data.

This privacy policy applies to our use of any and all data collected by us or provided by you in relation to your use of the website and the provision of our services to you.

We take our privacy obligations seriously.

Please read this privacy policy carefully as it contains important information on who we are and how and why we collect, store, use and share your personal data in connection with your use of our website. It also explains your rights in relation to your personal data and how to contact a relevant regulator or us in the event you have a complaint.

2 TYPES OF PERSONAL INFORMATION WE COLLECT

The personal data we collect may include the following:

(a) name;

(b) mailing or street address;

(d) social media information;

(e) telephone number and other contact details;

(f) age;

(g) date of birth;

(h) credit card or other payment information;

(i) information about your business or personal circumstances;

(j) information in connection with any client surveys, questionnaires and promotions you participate in;

(k) when we use analytical cookies, your device identity and type, I.P. address, geo-location information, page view statistics, advertising data and standard web log information;

(l) information about third parties; and

(m) any other information provided by you to us via this website, in the course of us providing services to you, or when downloading free resources, or otherwise required by us or provided by you.

3 HOW WE COLLECT PERSONAL INFORMATION

We endeavour to ensure that the information we collect is complete, accurate, accessible and not subject to unauthorised access.

We may collect personal data either directly from you or from third parties, including where you:

(a) contact us through on our website;

(b) communicate with us via email, telephone, SMS, social applications (such as TikTok, Instagram, Pinterest, LinkedIn or Facebook) or otherwise;

(d) when you or your organisation offer to provide, or provides, services to us;

(e) interact with our website, social applications, services, content and advertising;

(f) download any free guides;

(g) subscribing to our mailing list; and

(h) invest in our business or enquire as to a potential purchase in our business.

We may also collect personal data from you when you use or access our website or our social media pages. This may be done through use of web analytics tools, ‘cookies’ or other similar tracking technologies that allow us to track and analyse your website usage. For more information, please see our Cookie Policy.

4 USE OF YOUR PERSONAL INFORMATION

We collect and use personal data for the following purposes:

(a) to provide services or information to you;

(b) for record keeping and administrative purposes;

(d) where we have your consent, including to send you marketing and promotional messages and other information that may be of interest to you. In this regard, we may use email, SMS, social media or mail to send you direct marketing communications. You can opt-out of receiving marketing materials from us by using the opt-out facility provided (e.g. an unsubscribe link). We comply with the Spam Act 2003 (Cth) in relation to any commercial electronic messages sent to Australian subscribers, including requirements for consent, sender identification and a functional unsubscribe mechanism in every marketing email;

(e) for our legitimate interests, including:

(i) to develop and carry out marketing activities and to conduct market research and analysis and develop statistics;

(ii) to improve and optimise our service offering and customer experience;

(iii) to send you administrative messages, reminders, notices, updates and other information requested by you;

(iv) to consider an application of employment from you; and

(v) the delivery of our services.

(f) If you download a free guide or resource, we will use your personal data to provide access to that resource. With your consent, we may also use your contact details to send related communications, including marketing communications. You may opt out of receiving marketing communications at any time using the unsubscribe link included in any such communication. We will not use your email address for marketing purposes without your consent.

5 LEGAL BASIS FOR PROCESSING (GDPR)

Where GDPR applies, we rely on the following legal bases to process your personal data:

Processing Purpose	Legal basis (GDPR Article 6)
Providing interior design services, you have engaged us for	Performance of a contract (Article 6(1)(b))
Processing payment for services or digital products	Performance of a contract (Article 6(1)(b))
Sending service-related communications (invoices, updates, reminders)	Performance of a contract (Article 6(1)(b))
Complying with legal and tax obligations (e.g. record keeping)	Legal obligation (Article 6(1)(c))
Sending marketing and promotional emails (where you have opted in)	Consent (Article 6(1)(a))
Sending emails following a free guide download (where you have opted in)	Consent (Article 6(1)(a))
Improving our website and services through analytics	Legitimate interests (Article 6(1)(f))
Protecting our legal rights and enforcing our agreements	Legitimate interests (Article 6(1)(f))
Portfolio and accreditation use of delivered design work (with consent)	Consent (Article 6(1)(a))

6 SHARING YOUR DATA

We may share your personal data in certain circumstances, as follows:

(a) where there is a change of control in our business or a sale or transfer of business assets, we may transfer our user databases, together with any personal data contained in those databases, to a potential purchaser or successor entity, subject to appropriate confidentiality obligations;

(b) payment processors and financial institutions, including for the purposes of processing transactions and fraud prevention;

(d) service providers and third parties who assist us in providing our services, including:

· IT and hosting providers;

· analytics providers;

· email marketing platforms;

· customer relationship management systems;

· professional advisers such as accountants, auditors and legal advisers (including overseas counsel);

(e) disclosures required by law, regulation or court order, or where reasonably necessary to enforce our legal rights or defend claims.

Some of these recipients may be located outside your jurisdiction, including outside the EEA. Please refer to the section below on international data transfers for further information. We require all third-party service providers to handle your personal data in a manner consistent with applicable data protection laws.

7 SECURITY

7.1 We take reasonable steps to ensure your personal data is secure and protected from misuse or unauthorised access. Our information technology systems are password protected, and we use a range of administrative and technical measures to protect these systems. However, we cannot guarantee the security of your personal data.

7.2 If a data breach occurs, we will comply with our obligations under applicable data protection laws, including:

(a) under the Privacy Act 1988 (Cth), notifying the Office of the Australian Information Commissioner (OAIC) and affected individuals of any eligible data breach, where required; and

(b) where GDPR applies, notifying the relevant supervisory authority without undue delay and, where required, within 72 hours of becoming aware of the breach, and notifying affected individuals where there is a high risk to their rights and freedoms.

8 LINKS

Our website may contain links to other websites. Those links are provided for convenience and may not remain current or be maintained. We are not responsible for the privacy practices of those linked websites and we suggest you review the privacy policies of those websites before using them.

9 YOUR RIGHTS

You have various rights with respect to our use of your personal data:

(a) Access: You have the right to obtain access to your information (if we’re processing it) and certain other information (similar to that provided in this privacy notice). This is so that you’re aware and can check that we’re using your information in accordance with data protection law.

(b) Be informed: You have the right to be provided with clear, transparent and easily understandable information about how we use your information and your rights.

(c) Rectification: We aim to keep your personal data accurate, current, and complete. You have the right to request correction of any inaccurate or incomplete personal data.

(d) Objecting: You have the right to object to the processing of your personal data in certain circumstances, including processing for direct marketing.

(e) Restricting: You have the right to ‘block’ or suppress further use of your information. When processing is restricted, we can still store your information, but may not use it further.

(f) Erasure: You have the right to ask us to erase your personal data when the personal data is no longer necessary for the purposes for which it was collected, or when, among other things, your personal data have been unlawfully processed.

(g) Portability: You have the right to request that some of your personal data is provided to you, or to another data controller, in a commonly used, machine-readable format.

(h) Withdraw consent: If you have given your consent to anything we do with your personal data, you have the right to withdraw your consent at any time. This includes your right to withdraw consent to us using your personal data for marketing purposes.

(i) Complaints: If you believe that your data protection rights may have been breached, please contact our office in the first instance. You also have the right to lodge a complaint with the applicable supervisory authority:

· In Australia, the Office of the Australian Information Commissioner (OAIC) will have the relevant authority; or

· Your relevant supervisory authority under the GDPR, including your applicable German state data protection authority.

You may, at any time, exercise any of the above rights, by contacting our email address provided below. If you are located in Australia, your rights are governed by the Privacy Act 1988 (Cth) and the Australian Privacy Principles. These rights include the right to access and correct your personal information.

10 HOW LONG WE KEEP DATA

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

In general:

· customer and transaction data is retained for the duration of the relationship and for up to 7 years thereafter to comply with legal and tax obligations;

· marketing data is retained until you unsubscribe or withdraw consent;

· enquiry and correspondence data is retained for up to 12–24 months from the date of last contact.

We may retain personal data for longer where required or permitted by law.

We will securely destroy your personal data in accordance with applicable laws and regulations.

11 TRANSFERS OUTSIDE THE EUROPEAN ECONOMIC AREA (‘EEA’)

To provide our services, we may transfer the personal data we collect to countries outside the EEA, including Australia and the United States.

These countries may not have data protection laws equivalent to those in the EEA or may not be recognised by the European Commission as providing an adequate level of data protection.

Where we transfer personal data outside the EEA, we will take reasonable steps to ensure that appropriate safeguards are in place to protect your personal data in accordance with applicable data protection laws. This may include entering into standard contractual clauses approved by the European Commission or relying on other lawful transfer mechanisms.

In particular, personal data may be transferred to the following locations as part of our ordinary operations:

(a) Australia — where our clients are located and where our business administration is partly conducted, including under our Australian Business Number (ABN 89 117 954 336);

(b) United States — where certain third-party service providers are located, including Shopify Inc. (website and e-commerce platform) and Google LLC (analytics); and

Where required by GDPR, we rely on standard contractual clauses approved by the European Commission as the lawful transfer mechanism for transfers to third countries not covered by an adequacy decision. For more information, please contact us at the email address below.

12 COOKIES

We use cookies and similar tracking technologies on our website. For detailed information about the cookies we use, the purposes for which we use them, and how you can control your cookie preferences, please refer to our Cookies Policy available at www.myinteriordesigners.com.au

13 CONTACT US

For further information about our privacy policy or practices, or to access or correct your personal data, or make a complaint, please contact us using the details set out below:

Name: Mengyi Liu trading as My Interior Designers

Email: support@myinteriordesigners.com.au

Postal address: Birketweg 37, 80639 Munich Germany

Website: www.myinteriordesigners.com.au

You may also lodge a complaint with:

· the Office of the Australian Information Commissioner (OAIC) in Australia; or

· the Landesdatenschutzbehörde in Germany; or

· any other relevant EU supervisory authority.

We may change this privacy policy from time to time by posting an updated copy on our website and we encourage you to check our website regularly to ensure that you are aware of our most current privacy policy.

Where we make any significant changes, we will endeavour to notify you by email.

Last Updated on 01.05.2026

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